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Refund Policy


1. Introduction

Edukarma welcomes you! This Refund Policy ("Policy") outlines the circumstances under which Edukarma may or may not grant refunds for course purchases made on our website ("Website"). We encourage you to review this Policy carefully before purchasing any course ("Course") from Edukarma.


2. Nature of Digital Products and No Refund Policy

Edukarma offers downloadable educational materials in the form of videos and PDFs (collectively, "Course Content"). Due to the digital nature of the Course Content, all sales are final, and no refunds will be processed once a course is downloaded.

Reasons for No Refunds:

  • Immediate Access: Upon successful purchase, you gain immediate access to download the Course Content directly from our website.
  • Non-returnable Content: Downloaded Course Content cannot be physically returned or retrieved from Edukarma once downloaded.

By purchasing a Course from Edukarma, you acknowledge that you have read and understood this Policy and agree to the no-refund policy.


3. Exceptions to the No Refund Policy (Optional)

While Edukarma generally upholds a no-refund policy, we understand that technical issues or accidental purchases can occur. We may consider exceptions on a case-by-case basis under the following circumstances:

3.1 Technical Issues:

If a technical issue on Edukarma's website prevents you from downloading the Course Content after a successful purchase, you may be eligible for a refund or alternative solution. To request a refund due to a technical issue, please contact Edukarma within 1 days of your purchase, providing a detailed explanation of the technical problem you encountered. Edukarma will investigate the issue and may offer one of the following solutions:

  • Technical Support: Our support team will attempt to troubleshoot the download issue and assist you in successfully downloading your Course Content.
  • Alternative Download Link: If troubleshooting fails, Edukarma may provide you with an alternative download link for the Course Content.
  • Refund: If the technical issue cannot be resolved and you are unable to download the Course Content, Edukarma may, at its discretion, issue a full refund for your purchase.

3.2 Accidental Purchases:

If you accidentally purchase a Course and have not downloaded the Course Content, Edukarma may consider a refund on a case-by-case basis. To request a refund for an accidental purchase, please contact Edukarma within 30 hours of your purchase, providing a clear explanation of the accidental purchase. Edukarma will review your request and may grant a full refund if we determine the purchase was truly accidental.


4. Important Considerations for Exceptions

  • The burden of proof for technical issues or accidental purchases lies with the user.
  • Edukarma reserves the right to request additional information or verification to assess the situation before granting a refund.
  • Refunds issued for technical issues or accidental purchases may be subject to a processing fee (consult with a lawyer regarding the legality of processing fees in your jurisdiction).

5. Time Limits for Refund Requests

As mentioned earlier, Edukarma may consider refunds for technical issues within 1 day of your purchase and for accidental purchases within 1 hour of your purchase. Requests submitted after these deadlines will likely not be considered.


6. Edukarma's Right to Refuse Refunds

Edukarma reserves the right to refuse a refund request at its sole discretion if we have reason to believe the request is fraudulent or abusive.


7. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact Edukarma at info@edukarma.net within the specified timeframes mentioned in this Policy.


8. Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of India.


9. Disclaimer

This Refund Policy is for informational purposes only and does not constitute legal advice. Edukarma recommends consulting with a lawyer to understand your rights and obligations under Indian consumer protection laws.


10. Changes to the Refund Policy

Edukarma reserves the right to update this Refund Policy at any time. We will notify you of any material changes by posting the revised Refund Policy on our Website. Your continued use of our Website and purchase of Courses after the posting of any revised Refund Policy constitutes your acceptance of the revised policy.